Question 1

Is PurveyOS only for farms?

Accepted Answer

No. PurveyOS is built for producers and small sellers, including farms, makers, bakers, market sellers, and direct-to-customer businesses. It is designed for people selling real physical products, especially when generic retail software does not fit the workflow.

Question 2

Does PurveyOS work offline?

Accepted Answer

Yes. The Point of Sale is built offline-first. You can ring up sales without connection, and everything syncs automatically when you are back online. This is critical for farmers markets and rural locations.

Question 3

Can I upgrade from Core to Commerce later?

Accepted Answer

Absolutely. You can upgrade or downgrade anytime. Your data stays intact, and you will immediately get access to new features.

Question 4

Do I need the hardware bundle?

Accepted Answer

No. You can use PurveyOS without the hardware bundle. The hardware setup is mainly for label printing workflows and supported hardware-based operations.

Question 5

Does PurveyOS support scale workflows?

Accepted Answer

Yes. PurveyOS supports scale-assisted workflows on supported setups, and you can always enter weights manually when that works better for your operation.

Question 6

Is there Android support?

Accepted Answer

Android support is in active rollout. PurveyOS already supports offline-first workflows, and Android hardware support is being expanded carefully for real-world use.

Question 7

Can I print labels?

Accepted Answer

Yes. PurveyOS supports label printing workflows so product and package labels can stay connected to the same system you use for sales and inventory.

Question 8

What if the hardware breaks?

Accepted Answer

All hardware comes with a 1-year warranty. If something fails within the first year, we will replace it. After that, replacement parts are available at cost.

Question 9

Who is PurveyOS built for?

Accepted Answer

PurveyOS is built for producers and small sellers who need practical workflows for direct selling, including farms, makers, bakers, market sellers, CSA operations, and value-added producers.

Question 10

Can I sell fixed-price items?

Accepted Answer

Yes. PurveyOS supports both weight-based and fixed-price products, so you can sell exact-weight packages, loaves, jars, candles, bundles, subscriptions, and other products from one system.

Question 11

Does PurveyOS support online and in-person inventory?

Accepted Answer

Yes. PurveyOS is built to keep inventory connected across in-person sales and storefront orders so you can avoid overselling and reduce manual reconciliation.

Question 12

Does PurveyOS include invoices and expenses?

Accepted Answer

Yes. PurveyOS includes business operations tools like invoices, expense tracking, customer management, and reporting so you can manage more than just checkout.

Question 13

Do I get a branded storefront?

Accepted Answer

Yes. PurveyOS Commerce includes storefront tools that help you sell online with a branded customer-facing presence tied to the same inventory you use in person.

Question 14

What reports are available?

Accepted Answer

PurveyOS includes reporting tools for day-to-day business visibility, including sales and operational reporting. Some more advanced analytics are still being expanded.

Question 15

Are there transaction fees?

Accepted Answer

No additional transaction fees from PurveyOS. You pay the monthly subscription cost. Payment processing fees apply through Stripe for credit card transactions.

Question 16

What payment methods do you accept?

Accepted Answer

We accept all major credit cards. Billing is monthly, and you can cancel anytime.

Question 17

Is there a setup fee?

Accepted Answer

No setup fees. Just the monthly subscription cost.

Question 18

What if I need label printing?

Accepted Answer

Add the Label Add-on to your plan. Label printing also requires the compatible hardware setup.

Frequently asked questions

Getting Started

Hardware

Features

Pricing

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